Where are you shipping from?
Although our main office is based in Melbourne, Australia, our kits are manufactured by hand in our private facility in Shenzhen, China. We ship our items from our warehouse direct to our customers. This enables us to resolve any issues faster.
All diamond paintings for all stores are manufactur...
How much is the shipping fee?
Minimum shipping fee is US$2.95 and will depend on the quantity of your purchase. However, we offer free standard shipping for orders over $40.
How long is the shipping? (Pandemic update)
Due to the COVID-19 pandemic, some of our items are being dispatched in 3-7 business days. Once dispatched, delivery time is currently estimated within 15-20 working days for Standard Shipping and 7-10 working days for FEDEX Express Shipping or more. Please understand that international shipments...
How will my order be packaged?
For 1 small sized kit (20x20cm), this will just be packaged in a postal pouch. But for 2 kits and more, this will come packaged in our Home Craftology packaging box. For 1 medium sized kit which is 30x30cm, this will arrive in our Home Craftology packaging box. Please understand that for orders w...
Where is my order?
To track your order, make sure that you have a copy of your Order no. (You may find this in your confirmation Email) and go to this link - https://homecraftology.com/apps/shippings/finder/.
I tracked my order and it says "Shipment Information Received." What does it mean?
When your order says "Shipment information received," it means that the courier has already received your order but it is still being prepared for shipment.
My order is not moving, what should I do?
We endeavor to dispatch all items within 1-3 business days. However due to the COVID-19 pandemic, some of our items are dispatched in 3-7 business days. Once dispatched, delivery time is currently estimated within 15-20 working days for Standard Shipping and 5-10 working days for Fedex Express Sh...
When I checked my tracking, it says my order was returned to you
If your order was returned to us, please log in to your account and check if you registered the correct shipping address then please get in touch with our Customer Service so we can process the reshipment of your order.
Which countries do you ship to? (Pandemic update)
We ship internationally to the USA, Canada, Australia, New Zealand, Ireland, the U.K and many other countries. But due to the ongoing pandemic, international shipments are highly impacted so we are now only shipping to these countries:
STANDARD SHIPPING (China Post, USPS, Yun Express, UBI and Au...
Is my order safe from the virus? (Pandemic related)
According to the World Health Organization, your package is completely safe. People receiving packages from China are not at risk of contracting the virus. And also, the virus doesn't survive long without a host. It can only survive in cardboard boxes for just 1 day and 3 days max in plastics.